Confidentiality declaration
LUCI JEWELRY attaches great importance to your privacy and protects your personal data by applying the General Data Protection Regulation (European Regulation 2016/679 on the protection of personal data, hereinafter: "GDPR"), as well as the legislation relating to electronic communications and other applicable legal provisions. In addition, LUCI JEWELRY has also appointed a GDPR contact person, who also monitors the correct processing of your personal data.
This Privacy Statement contains essential information about how LUCI JEWELRY collects and uses your personal data and for what purposes. This information is intended to inform you about the processing of your personal data and the rights you have, as a data subject, when you use our services, both on the website and in physical stores, or when you communicate your data to LUCI JEWELRY.
2 — PROCESSING OF YOUR PERSONAL DATA
This Privacy Statement concerns natural persons, in particular data that directly or indirectly allows a person to be identified. Below, we inform you which specific personal data we process, for what purposes and on what legal basis.
When creating a personal account on the Website, you provide the following information: first name, last name, title, and email address. It is also possible to register and log in to your account via Facebook or Google Connect. In this case, we will receive your contact information from this service, namely your public profile with name and email address, via the authorization procedures used by the service.
For further use of your online account, your access data (email address and password) will be saved. Other personal data is saved in our customer system and stored in your online account so that you do not have to enter it again and we can identify you as a customer.
Creating an account is based on your consent, as well as on connecting your account to your Google or Facebook profile. Based on your consent, we may also record other (anonymous) preferences through surveys. You can change or cancel your account online at any time. You can read the procedure for this in section 5 of this Privacy Statement.
Online store: orders and deliveries
When you place an order on our online store, your first and last name, telephone number, billing and/or delivery address and payment details are processed.
We use this account information to complete payment, deliver your order, and keep you informed of your order status.
The processing of your account data as part of order processing on the website is necessary for the execution of the purchase contract.
Questions and complaints
When you fill out the contact form on the website, you enter the following personal data: first name, last name, email address, and your question or message. If you contact us directly (by email, phone, or post), our customer service will process your contact details and the content of the correspondence.
We use this information only to respond to your question or complaint as appropriately as possible. Phone calls to our customer service department are not recorded or stored. Additionally, we may use your email address to send surveys to improve our service.
The provision of this information is based on your consent. The further use of your personal data for this purpose is based on the legitimate interest of LUCI JEWELRY.
Marketing communication
When you subscribe to our newsletter, you provide the following personal information: first name, last name, email address, title, country, postal code, and language. We compile personalized product information from your information, such as your wish list, previous purchases and orders, as well as the cookies used by our website.
Your contact information is stored in our customer system to inform you about our promotions, benefits, and events. We also communicate some of our marketing activities through our own website, third-party websites, and various social media platforms such as Facebook and Instagram. We may create target groups based on email addresses, mobile phone numbers, or website visitors and target them with personalized ads through these channels.
We send these communications if you have given us permission to do so. You will also receive certain information if you already have a customer relationship with LUCI JEWELRY, or if we find that you are interested in or benefit from our services or products. We do this based on LUCI JEWELRY's legitimate interest.
Automatic collection of personal data
Every time you visit our website, we collect information using cookies and other technologies to ensure the optimal functioning of our website. For example, we process your browsing behavior anonymously, including via Google Analytics, to improve the technical quality and content of the website. For more information on this topic, you can also consult our Cookie Policy.
Our website uses Facebook and Google pixels for our own advertising and for advertising through third parties. They are mainly used to place targeted advertisements on third-party websites and to measure the performance of our campaigns. You can read how to delete cookies in our Cookie Policy.
3 — DURATION OF STORAGE OF PERSONAL DATA
All personal data is stored in our information systems for no longer than is necessary to provide the service or for the purposes described above. Personal data we collect based on your consent, namely your contact details, certain account data, and photos, will also be retained for as long as your consent remains valid.
The information you provide to us via the contact form or in connection with questions or complaints will be retained for as long as necessary to fully respond to and process the form or the content of your email. We will then retain these records in our archives for two years in order to review related questions or complaints and optimize our services.
We retain customer and supplier information about your purchases for as long as reasonably necessary to perform our contracts, comply with our legal obligations (such as accounting and tax obligations), and resolve disputes or enforce agreements. Therefore, this personal information is retained for the duration of our contractual relationship and for 10 years thereafter. In any case, personal data may be retained for a longer period if there is a legal or regulatory reason to do so, or for a shorter period if the data subject objects to the processing of their personal data and there is no longer a legitimate reason to retain it.
4 — TRANSFER AND PORTABILITY OF DATA
LUCI JEWELRY does not share your personal data with third parties, except:
With your legal successors and other affiliates, for the same purposes as specified in this Privacy Statement.
With subcontractors and third parties for the performance of a contract we have with them or with you.
With third-party service providers who provide services on our behalf to assist us in our business activities. These service providers are limited to processing your personal data in accordance with our instructions for the performance of their duties. For example, LUCI JEWELRY cooperates with subcontractors for the following activities:
Management and hosting of our website
Payment processing in the online store
Customer database management (CRM)
Management of the supplier and partner database
Delivery of orders
Some marketing actions
organization of events
If required by applicable laws and regulations.
With government agencies or authorities.
With other third parties with your permission.
We limit the transfer of your personal data to countries outside the European Economic Area (European Union + Iceland, Norway, and Liechtenstein). If we transfer your personal data to third parties in third countries, such as software providers and cloud or mailing services, LUCI JEWELRY will take the necessary steps to ensure that your personal data is only processed in accordance with the regulations and this Privacy Statement. These data protection rules may include binding corporate rules, contractual clauses, or approved certification mechanisms.
5 — WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
LUCI JEWELRY uses your personal data for specific purposes and only collects the personal data necessary to achieve these purposes. We aim to be as transparent and clear as possible about the activities for which we collect and use your personal data. In accordance with the GDPR, we list your various rights regarding your personal data below.
Right to be informed
LUCI JEWELRY strives to be transparent by providing the necessary information about the processing of your personal data, through this Privacy Statement or through specific notifications when they are collected.
Right of access
You have the right at any time and free of charge to access your personal data and to request a copy of the personal data that LUCI JEWELRY holds about you.
Right of rectification
If the personal data LUCI JEWELRY stores about you is incorrect or incomplete, you have the right to ask us to correct or complete it. You are responsible for the accuracy of the data when you provide it yourself. This allows you to update your personal account details online at any time.
Right to erasure
In certain cases, you have the right to request the erasure of your personal data. We will erase your personal data without undue delay if we have no legal or legitimate reason to continue processing it.
Right to restriction of processing
In some cases, you have the right to request that we restrict the processing of your personal data. This means that we can store the data, but we can no longer process it.
Right to data portability
This right only applies to personal data you have provided to us on the basis of consent or in the performance of a contract. LUCI JEWELRY will transmit your personal data to you in a structured and accessible format and/or directly to another institution or person of your choice.
Right to object
You have the right to object to the processing of your personal data if the processing is based on LUCI JEWELRY's legitimate interest or on the public interest. We will stop processing unless we can demonstrate compelling legitimate grounds for the processing or for the exercise of legal rights. You can also object in the case of direct marketing, so that the personal data will no longer be processed for these purposes.
Right to withdraw your consent
For the processing of your personal data collected by LUCI JEWELRY with your consent, you can withdraw your consent at any time. For example, you can unsubscribe from newsletters, our marketing communications or our events. You can also fill out the online contact form with the request to withdraw a certain authorization or send an email to luciandjewelry@gmail.com . Please note, however, that some time is necessary to process your request and in the meantime, you may still receive the communication. Also keep in mind that withdrawing your consent does not affect the processing carried out by LUCI JEWELRY when your consent had not yet been withdrawn.
How can you exercise these rights?
You can exercise these rights by sending an email to luciandjewelry@gmail.com or by post to the following address: LUCI JEWELRY, Rue Washington 175, 1050 Ixelles. To ensure that the request comes from you, you can only send a request by email from the email address that we know or that is registered with us, and by letter provided that you attach proof of identity.
If you believe that LUCI JEWELRY does not process your personal data lawfully and in accordance with legal provisions, you also have the right to lodge a complaint with the supervisory authority (Belgian Data Protection Authority https://www.gegevensbeschermingsautoriteit.be/ ).
6 — SECURITY AND CONFIDENTIALITY
LUCI JEWELRY has taken technical and organizational security measures to prevent the destruction, loss, falsification, alteration, unauthorized access or disclosure of personal data to third parties and any other unauthorized processing of such data.
LUCI JEWELRY cannot be held liable under any circumstances for any direct or indirect damage resulting from the erroneous or illegal use of personal data by a third party.
LUCI JEWELRY would like to inform you that our website may contain links, hyperlinks or references to other sites, which LUCI JEWELRY does not control and to which our Privacy Statement and Cookie Policy do not apply. These sites are not managed by LUCI JEWELRY. LUCI JEWELRY
is not responsible for the content of these sites to which it refers, nor for the offers, products or services mentioned there. We therefore recommend that you carefully read each Privacy Statement of each site you visit, as it may differ from our Privacy Statements and Cookies Policy.
7 — APPLICABLE LAW AND COMPETENT JURISDICTION
This Privacy Statement is governed, interpreted and implemented in accordance with Belgian law, which applies exclusively in the event of a dispute. The Dutch-speaking courts of Brussels have exclusive jurisdiction to rule on any dispute that may arise from the interpretation or application of this Privacy Statement.
8 — UPDATES
LUCI JEWELRY reserves the right to modify this Privacy Statement at any time in the future. These modifications will be published here. We therefore recommend that you regularly check this page for updates.
This Privacy Statement contains essential information about how LUCI JEWELRY collects and uses your personal data and for what purposes. This information is intended to inform you about the processing of your personal data and the rights you have, as a data subject, when you use our services, both on the website and in physical stores, or when you communicate your data to LUCI JEWELRY.
2 — PROCESSING OF YOUR PERSONAL DATA
This Privacy Statement concerns natural persons, in particular data that directly or indirectly allows a person to be identified. Below, we inform you which specific personal data we process, for what purposes and on what legal basis.
When creating a personal account on the Website, you provide the following information: first name, last name, title, and email address. It is also possible to register and log in to your account via Facebook or Google Connect. In this case, we will receive your contact information from this service, namely your public profile with name and email address, via the authorization procedures used by the service.
For further use of your online account, your access data (email address and password) will be saved. Other personal data is saved in our customer system and stored in your online account so that you do not have to enter it again and we can identify you as a customer.
Creating an account is based on your consent, as well as on connecting your account to your Google or Facebook profile. Based on your consent, we may also record other (anonymous) preferences through surveys. You can change or cancel your account online at any time. You can read the procedure for this in section 5 of this Privacy Statement.
Online store: orders and deliveries
When you place an order on our online store, your first and last name, telephone number, billing and/or delivery address and payment details are processed.
We use this account information to complete payment, deliver your order, and keep you informed of your order status.
The processing of your account data as part of order processing on the website is necessary for the execution of the purchase contract.
Questions and complaints
When you fill out the contact form on the website, you enter the following personal data: first name, last name, email address, and your question or message. If you contact us directly (by email, phone, or post), our customer service will process your contact details and the content of the correspondence.
We use this information only to respond to your question or complaint as appropriately as possible. Phone calls to our customer service department are not recorded or stored. Additionally, we may use your email address to send surveys to improve our service.
The provision of this information is based on your consent. The further use of your personal data for this purpose is based on the legitimate interest of LUCI JEWELRY.
Marketing communication
When you subscribe to our newsletter, you provide the following personal information: first name, last name, email address, title, country, postal code, and language. We compile personalized product information from your information, such as your wish list, previous purchases and orders, as well as the cookies used by our website.
Your contact information is stored in our customer system to inform you about our promotions, benefits, and events. We also communicate some of our marketing activities through our own website, third-party websites, and various social media platforms such as Facebook and Instagram. We may create target groups based on email addresses, mobile phone numbers, or website visitors and target them with personalized ads through these channels.
We send these communications if you have given us permission to do so. You will also receive certain information if you already have a customer relationship with LUCI JEWELRY, or if we find that you are interested in or benefit from our services or products. We do this based on LUCI JEWELRY's legitimate interest.
Automatic collection of personal data
Every time you visit our website, we collect information using cookies and other technologies to ensure the optimal functioning of our website. For example, we process your browsing behavior anonymously, including via Google Analytics, to improve the technical quality and content of the website. For more information on this topic, you can also consult our Cookie Policy.
Our website uses Facebook and Google pixels for our own advertising and for advertising through third parties. They are mainly used to place targeted advertisements on third-party websites and to measure the performance of our campaigns. You can read how to delete cookies in our Cookie Policy.
3 — DURATION OF STORAGE OF PERSONAL DATA
All personal data is stored in our information systems for no longer than is necessary to provide the service or for the purposes described above. Personal data we collect based on your consent, namely your contact details, certain account data, and photos, will also be retained for as long as your consent remains valid.
The information you provide to us via the contact form or in connection with questions or complaints will be retained for as long as necessary to fully respond to and process the form or the content of your email. We will then retain these records in our archives for two years in order to review related questions or complaints and optimize our services.
We retain customer and supplier information about your purchases for as long as reasonably necessary to perform our contracts, comply with our legal obligations (such as accounting and tax obligations), and resolve disputes or enforce agreements. Therefore, this personal information is retained for the duration of our contractual relationship and for 10 years thereafter. In any case, personal data may be retained for a longer period if there is a legal or regulatory reason to do so, or for a shorter period if the data subject objects to the processing of their personal data and there is no longer a legitimate reason to retain it.
4 — TRANSFER AND PORTABILITY OF DATA
LUCI JEWELRY does not share your personal data with third parties, except:
With your legal successors and other affiliates, for the same purposes as specified in this Privacy Statement.
With subcontractors and third parties for the performance of a contract we have with them or with you.
With third-party service providers who provide services on our behalf to assist us in our business activities. These service providers are limited to processing your personal data in accordance with our instructions for the performance of their duties. For example, LUCI JEWELRY cooperates with subcontractors for the following activities:
Management and hosting of our website
Payment processing in the online store
Customer database management (CRM)
Management of the supplier and partner database
Delivery of orders
Some marketing actions
organization of events
If required by applicable laws and regulations.
With government agencies or authorities.
With other third parties with your permission.
We limit the transfer of your personal data to countries outside the European Economic Area (European Union + Iceland, Norway, and Liechtenstein). If we transfer your personal data to third parties in third countries, such as software providers and cloud or mailing services, LUCI JEWELRY will take the necessary steps to ensure that your personal data is only processed in accordance with the regulations and this Privacy Statement. These data protection rules may include binding corporate rules, contractual clauses, or approved certification mechanisms.
5 — WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
LUCI JEWELRY uses your personal data for specific purposes and only collects the personal data necessary to achieve these purposes. We aim to be as transparent and clear as possible about the activities for which we collect and use your personal data. In accordance with the GDPR, we list your various rights regarding your personal data below.
Right to be informed
LUCI JEWELRY strives to be transparent by providing the necessary information about the processing of your personal data, through this Privacy Statement or through specific notifications when they are collected.
Right of access
You have the right at any time and free of charge to access your personal data and to request a copy of the personal data that LUCI JEWELRY holds about you.
Right of rectification
If the personal data LUCI JEWELRY stores about you is incorrect or incomplete, you have the right to ask us to correct or complete it. You are responsible for the accuracy of the data when you provide it yourself. This allows you to update your personal account details online at any time.
Right to erasure
In certain cases, you have the right to request the erasure of your personal data. We will erase your personal data without undue delay if we have no legal or legitimate reason to continue processing it.
Right to restriction of processing
In some cases, you have the right to request that we restrict the processing of your personal data. This means that we can store the data, but we can no longer process it.
Right to data portability
This right only applies to personal data you have provided to us on the basis of consent or in the performance of a contract. LUCI JEWELRY will transmit your personal data to you in a structured and accessible format and/or directly to another institution or person of your choice.
Right to object
You have the right to object to the processing of your personal data if the processing is based on LUCI JEWELRY's legitimate interest or on the public interest. We will stop processing unless we can demonstrate compelling legitimate grounds for the processing or for the exercise of legal rights. You can also object in the case of direct marketing, so that the personal data will no longer be processed for these purposes.
Right to withdraw your consent
For the processing of your personal data collected by LUCI JEWELRY with your consent, you can withdraw your consent at any time. For example, you can unsubscribe from newsletters, our marketing communications or our events. You can also fill out the online contact form with the request to withdraw a certain authorization or send an email to luciandjewelry@gmail.com . Please note, however, that some time is necessary to process your request and in the meantime, you may still receive the communication. Also keep in mind that withdrawing your consent does not affect the processing carried out by LUCI JEWELRY when your consent had not yet been withdrawn.
How can you exercise these rights?
You can exercise these rights by sending an email to luciandjewelry@gmail.com or by post to the following address: LUCI JEWELRY, Rue Washington 175, 1050 Ixelles. To ensure that the request comes from you, you can only send a request by email from the email address that we know or that is registered with us, and by letter provided that you attach proof of identity.
If you believe that LUCI JEWELRY does not process your personal data lawfully and in accordance with legal provisions, you also have the right to lodge a complaint with the supervisory authority (Belgian Data Protection Authority https://www.gegevensbeschermingsautoriteit.be/ ).
6 — SECURITY AND CONFIDENTIALITY
LUCI JEWELRY has taken technical and organizational security measures to prevent the destruction, loss, falsification, alteration, unauthorized access or disclosure of personal data to third parties and any other unauthorized processing of such data.
LUCI JEWELRY cannot be held liable under any circumstances for any direct or indirect damage resulting from the erroneous or illegal use of personal data by a third party.
LUCI JEWELRY would like to inform you that our website may contain links, hyperlinks or references to other sites, which LUCI JEWELRY does not control and to which our Privacy Statement and Cookie Policy do not apply. These sites are not managed by LUCI JEWELRY. LUCI JEWELRY
is not responsible for the content of these sites to which it refers, nor for the offers, products or services mentioned there. We therefore recommend that you carefully read each Privacy Statement of each site you visit, as it may differ from our Privacy Statements and Cookies Policy.
7 — APPLICABLE LAW AND COMPETENT JURISDICTION
This Privacy Statement is governed, interpreted and implemented in accordance with Belgian law, which applies exclusively in the event of a dispute. The Dutch-speaking courts of Brussels have exclusive jurisdiction to rule on any dispute that may arise from the interpretation or application of this Privacy Statement.
8 — UPDATES
LUCI JEWELRY reserves the right to modify this Privacy Statement at any time in the future. These modifications will be published here. We therefore recommend that you regularly check this page for updates.
Last updated: 10/26/2022.