Confidentiality declaration

1 — GENERAL

LUCI, whose registered office is located at Rue Washington, 273, 6061 Belgique, registered at the Banque Carrefour des Entreprises Belges under number BE 0467.697.256, and its affiliated companies (hereinafter "LUCI JEWELRY"), is responsible for the processing of your personal data.

LUCI JEWELRY attaches great importance to your privacy and protects your personal data by applying the General Data Protection Regulation (European Regulation 2016/679 on the protection of personal data, hereinafter: "RGPD"), as well as the legislation relating to electronic communications and other applicable legal provisions. In addition, LUCI JEWELRY has also appointed a GDPR contact person, who also controls the correct processing of your personal data.

This Privacy Statement contains essential information on how LUCI JEWELRY collects and uses your personal data and for what purposes. This information is intended to inform you of the processing of your personal data and the rights you have, as a data subject, when you use our services, both on the website and in physical stores, or when you communicate your data to LUCI JEWELRY.


2 — PROCESSING OF YOUR PERSONAL DATA
This Privacy Statement concerns natural persons, in particular data which directly or indirectly allows a person to be identified. Subsequently, we inform you which specific personal data we process, for which purposes and on which legal basis.

When creating a personal account on the website, you provide the following information: name, surname, title, e-mail address. It is also possible to register and log in to your account via Facebook or Google Connect. In this case, we will receive your contact details from this service, namely your public profile with name and e-mail address, via the authorization procedures used by the service.

For the further use of your online account, your access data (e-mail address and password) will be saved. Other personal data is recorded in our customer system and stored in your online account so that you do not have to enter it again and that we can identify you as a customer.

Creating an account is based on your consent, as well as connecting your account to your Google or Facebook profile. Based on your consent, we may also save other (anonymous) preferences by means of surveys. You can modify or cancel your account online at any time. You can read the procedure to follow for this purpose in point 5 of this Privacy Statement.

Online store: orders and deliveries

When you place an order on our online store, your surname, first name, telephone number, billing and/or delivery address and payment details are processed.

We use this account information to complete payment, deliver your order and keep you informed of the status of your order.

The processing of your account data in the context of order processing on the website is necessary for the execution of the purchase contract.

Questions and complaints

When you fill in the contact form on the website, you enter the following personal data: surname, first name, e-mail address and your question or message. If you contact us directly (by e-mail, telephone or post), our customer service will process your contact details and the content of the correspondence.

We use this information only to respond in the most appropriate way possible to your question or complaint. Telephone calls to our customer service are neither recorded nor stored. Additionally, we may use your email address to send surveys to improve our service.

The communication of this information is based on your consent. The further use of your personal data for this purpose is based on the legitimate interest of LUCI JEWELRY.

marketing communications

When you subscribe to our newsletter, you provide the following personal information: surname, first name, e-mail address, title, country, postal code and language. We compile personalized product information from your information, such as your wish list, previous purchases and orders, and cookies used by our website.

Your details are kept in our customer system to inform you of our actions, promotions, benefits and events. Additionally, we communicate some of our marketing actions through our own website, third-party websites and various social media platforms such as Facebook and Instagram. We can create target groups from e-mail addresses, mobile phone numbers or visitors to our website, and approach them with personalized advertisements via these channels.

We send these communications if you have given us permission to do so. You will also receive certain information if you already have a customer relationship with LUCI JEWELRY, if we find that you are interested in or benefit from our services or products. In doing so, we rely on the legitimate interest of LUCI JEWELRY.


Automatic collection of personal data

Each time you visit our website, we collect information using cookies and other technologies to ensure that our website functions optimally. For example, we process your surfing behavior anonymously, including via Google Analytics, in order to improve the technical quality and content of the website. For more information on this subject, you can also consult our Cookies Policy.

Our website uses Facebook and Google pixels, for our own advertisements and for advertisements through a third party. They are mainly used to place targeted advertisements on third party websites and to measure the performance of our campaigns. You can read how to delete cookies in our Cookies Policy.


3 — DURATION OF CONSERVATION OF PERSONAL DATA

All personal data is stored in our information systems for no longer than is necessary for the provision of the service or for the purposes described above. The personal data that we collect on the basis of your consent, namely your contact details, certain account data as well as photos, will also be retained for as long as your consent remains valid.

The information that you communicate to us via the contact form or in the context of questions or complaints will be kept for as long as it is necessary to be able to respond to and fully process the form or the content of your e-mail. Thereafter, we keep these records in our archives for two years in order to review related questions or complaints with the aim of optimizing our services.

We retain customer and supplier information about your purchases for as long as reasonably necessary to perform our contracts, to comply with our legal obligations (such as accounting and tax obligations), and to resolve disputes or enforce agreements. . Therefore, this personal information is kept for the duration of our contractual relationship and for 10 years thereafter. In any case, personal data may be kept for a longer period if there is a legal or regulatory reason to do so, or for a shorter period if the data subject objects to the processing of their data at personal nature and if there is no longer any legitimate reason to keep them.

4 — DATA TRANSFER AND PORTABILITY

LUCI JEWELRY does not share your personal data with third parties, except:


With your legal successors and other affiliates, for the same purposes as specified in this Privacy Statement.
With sub-contractors and third parties for the performance of a contract we have with them or that we have with you.
With third party service providers who perform services on our behalf to assist us in our business activities. These service providers are limited to processing your personal data in accordance with our instructions for the performance of their functions. For example, LUCI JEWELRY cooperates with subcontractors for the following activities:

Management and hosting of our website
Payment processing in the online store
Customer database management (CRM)
Supplier and partner database management
Delivery of orders
Certain marketing actions
organization of events

If required by applicable laws and regulations.
With government agencies or authorities.
With other third parties with your permission.
We limit the transfer of your personal data to countries outside the European Economic Area (European Union + Iceland, Norway and Liechtenstein). If we transfer your personal data to third parties in third countries, such as software providers and cloud or mailing services, LUCI JEWELRY will take the necessary steps to ensure that your personal data is only processed in accordance with the regulations and this Privacy Statement. These data protection rules may include binding corporate rules, contractual clauses or approved certification mechanisms.




5 — WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
LUCI JEWELRY uses your personal data for specific purposes and only collects the personal data necessary to achieve these purposes. We want to be as transparent and clear as possible about the activities for which we collect and use your personal data. In accordance with the GDPR, we list below your various rights with regard to your personal data.

Right to be informed
LUCI JEWELRY strives to be transparent by providing the necessary information on the processing of your personal data, via this Privacy Statement or via specific notifications when they are collected.

Permission to access
You have the right at any time and free of charge to access your personal data and to request a copy of the personal data that LUCI JEWELRY holds about you.

Right of rectification
If the personal data that LUCI JEWELRY stores about you is incorrect or incomplete, you have the right to ask us to correct or complete it. You are responsible for the accuracy of the data when you provide it yourself. This allows you to update your personal account details online at any time.

Right to erasure
In certain cases, you have the right to request the deletion of your personal data. We will erase your personal data without undue delay if we have no legal or legitimate reason to continue processing it.

Right to restriction of processing
In some cases, you have the right to request restriction of the processing of your personal data. This means that we can store the data, but we can no longer process it.

Right to data portability
This right only applies to personal data that you have provided to us on the basis of consent or in the performance of a contract. LUCI JEWELRY will transmit your personal data to you in a structured and accessible format and/or directly to another institution or person of your choice.

Right of opposition
You have the right to object to the processing of your personal data if the processing takes place on the basis of the legitimate interest LUCI JEWELRY or on the basis of the general interest. We will stop the processing unless we can demonstrate compelling legitimate grounds for the processing or for the exercise of legal rights. You can also object in the case of direct marketing, so that personal data will no longer be processed for these purposes.

Right to withdraw your consent
For the processing of your personal data collected by LUCI JEWELRY with your consent, you can withdraw your consent at any time. For example, you can unsubscribe from newsletters, our marketing communications or our events. You can also fill in the online contact form with the request to withdraw a certain authorization or send an email to luciandjewelry@gmail.com . Please note, however, that it will take some time to process your request and in the meantime you may still receive the communication. Also keep in mind that the withdrawal of your consent does not affect the processing carried out by LUCI JEWELRY when your consent had not yet been withdrawn.

How can you exercise these rights?
You can exercise these rights by sending an e-mail to luciandjewelry@gmail.com . or by post to the following address: LUCI JEWELRY, Rue Washington 175, 1050 Ixelles. To ensure that the request is from you, you may only send a request by e-mail from the e-mail address known to us or on file with us, and by letter provided that you attach proof of 'identify.

If you believe that LUCI JEWELRY is not processing your personal data lawfully and in accordance with legal provisions, you also have the right to lodge a complaint with the supervisory authority (Belgian Data Protection Authority https://www. gegevensbeschermingsautoriteit.be/ ).





6 — SECURITY AND CONFIDENTIALITY
LUCI JEWELRY has taken technical and organizational security measures to prevent the destruction, loss, falsification, alteration, unauthorized access or disclosure of personal data to third parties and any other unauthorized processing of this data.

LUCI JEWELRY cannot under any circumstances be held liable for any direct or indirect damage resulting from the incorrect or illegal use of personal data by a third party.

LUCI JEWELRY would like to inform you that our website may contain links, hyperlinks or references to other sites, which LUCI JEWELRY does not control and to which our Privacy Statement and our Cookies Policy do not apply. These sites are not managed by LUCI JEWELRY. LUCI JEWELRY
is not responsible for the content of these sites to which reference is made, nor for the offers, products or services mentioned therein. We therefore recommend that you carefully read each Privacy Statement of each site you visit, as it may differ from our Privacy Statements and Cookies Policy.




7 — APPLICABLE LAW AND JURISDICTION
This Privacy Statement is governed, interpreted and implemented in accordance with Belgian law, which applies exclusively in the event of a dispute. The Dutch-speaking courts of Brussels have exclusive jurisdiction to rule on any dispute that may arise from the interpretation or application of this Privacy Statement.





8 — UPDATES

LUCI JEWELRY reserves the right to modify this Privacy Statement at any time in the future. These changes will be posted here. We therefore recommend that you check this page regularly for updates.

 

Last updated: October 26, 2022.